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Shipping & Returns

SHIPPING POLICY

We are committed to providing a seamless and reliable shipping experience for all our customers. Please review our shipping policy for important information regarding the shipment of your order.

  1. Order Processing:

    • Once you place an order on our website, our team will process it within 1-2 business days.

    • Please ensure that your shipping address and contact details are accurate and up to date to avoid any delivery delays or complications.

  2. Shipping Methods and Delivery Time:

    • We offer standard shipping for all orders within the United States.

    • The estimated delivery time for standard shipping is 3-7 business days, depending on your location.

    • Please note that delivery times may vary during peak seasons or due to unforeseen circumstances beyond our control.

  3. Shipping Fees:

    • Shipping fees are calculated based on the weight, dimensions, and destination of your order.

    • The shipping cost will be displayed at checkout before you finalize your purchase.

    • Occasionally, we may run promotions or offer free shipping on specific products or order thresholds. Keep an eye out for any ongoing promotions.

  4. Tracking Your Order:

    • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

    • You can use the tracking number to monitor the progress of your shipment on our website or the courier's website.

    • Please allow a few hours for the tracking information to be updated after receiving the shipping confirmation email.

  5. International Shipping:

    • Currently, we only offer shipping within the United States. We do not ship internationally at this time.

    • We apologize for any inconvenience this may cause, and we are actively working towards expanding our shipping capabilities in the future.

  6. Shipment Issues and Lost Packages:

    • In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately.

    • We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution for you.

    • Please note that iCatalyst is not responsible for any shipping delays or issues caused by the shipping carrier.

  7. Address Changes:

    • If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible.

    • We will do our best to accommodate the address change request, but please note that we cannot guarantee it if the order has already been shipped.

We appreciate your patience and understanding regarding the shipping process. Should you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you.

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Thank you for choosing iCatalyst!

Return & Exchange Policy

At iCatalyst, we strive to provide the highest quality products and exceptional customer service. We want you to be completely satisfied with your purchase, which is why we offer a 100% satisfaction guarantee.

If you would like to return a product, please review the following guidelines and instructions:

  1. Eligibility:

    • Returns are accepted within 30 days from the date of purchase.

    • Only products purchased directly from iCatalyst Health Supplements are eligible for return.

    • Products must be in their original packaging and in resalable condition.

  2. Return Process:

    • To initiate a return, please contact our customer support team by email at returns@icatalysthealth.com

    • Provide your order number, the product(s) you wish to return, and the reason for the return.

    • Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

  3. Return Shipping:

    • Customers are responsible for the shipping costs associated with returning the product(s) unless the return is due to our error or a defective item.

    • We recommend using a trackable shipping service to ensure the safe return of the product(s).

    • Please include the RMA number provided by our customer support team on the return package.

  4. Refund:

    • Once we receive the returned product(s) and verify their condition, we will process your refund.

    • Refunds will be issued to the original payment method used for the purchase.

    • Please allow up to 10 business days for the refund to appear in your account.

  5. Exchanges:

    • Currently, we do not offer direct exchanges. If you would like to exchange a product, please follow the return process outlined above, and once your return is processed, place a new order for the desired item.

Please note:

  • iCatalyst reserves the right to refuse any return that does not meet the eligibility criteria mentioned above.

  • Returns received without a valid RMA number may experience processing delays or may not be processed at all.

  • For any damaged or defective products, please contact our customer support team immediately so that we can assist you accordingly.

We appreciate your trust in iCatalyst and value your satisfaction. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We are here to help!

 

Thank you,

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The iCatalyst Team

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